Coverage Alert - Iceland Volcano Eruption/European Travel Disruptions

Original: April 15, 2010
Updated: May 3, 2010

The volcanic eruption in Iceland has impacted many Access America customers traveling to and through several European countries. As of Thursday, April 15, 2010, the volcanic eruption in Iceland is considered a known event.

Access America customers who purchased their travel insurance policy prior to April 15, 2010, may receive trip cancellation, trip interruption or travel delay benefits if their travel plans have been affected by the complete cessation of airline services caused by this event. Policies purchased on or after April 15th for travel between April 15th and April 22nd may not provide coverage for claims related directly, or indirectly, to this eruption. Please review your insurance certificate/policy to see the specific terms and conditions of your insuring agreement.

For customers who purchased Access America travel insurance policies before, on or after April 15th, coverage continues to be available (subject to the terms and conditions of your policy) for any new travel disruption events that may be caused by future eruptions of the Eyjafjallajokul Volcano in Iceland.

Please review your Letter of Confirmation and Certificate of Insurance/Policy to find out more details about the coverage that you've purchased. Customers who believe they have a covered claim are encouraged to file a claim. For faster service, we recommend using our website where you will find several online self-service tools that can assist you with filing a claim.

For your convenience, you will find some information below about Travel Delay and Trip Cancellation/Interruption benefits which are commonly utilized in events like this one.

Travel Delay
If your Access America Letter of Confirmation lists Travel Delay as a benefit, you may be eligible to receive reimbursement for additional out of pocket meal or lodging expenses incurred as a result of a travel delay of six or more consecutive hours (please note: this benefit has a per person, per day maximum as well as a policy maximum). Some policies also provide coverage for pre-paid, non-refundable expenses lost due to the Travel Delay. For a list of documentation that should be provided with your Travel Delay claim please click here.

Trip Cancellation/Interruption
Customers may qualify for Trip Cancellation/Interruption benefits if their travel supplier has experienced a complete cessation of services for at least 12 or 24 consecutive hours (depending on the product) due to the natural disaster. For a list of documentation that should be provided with your Trip Cancellation/Interruption claim please click here.

Travel safely!